Internal knowledge assistants
Help staff find relevant procedures, policies and product details without searching multiple folders. Answers should point back to their source so a person can check the context.
AI assistants
AI assistants built around your business knowledge.
Give your team a faster way to find information and prepare useful answers. Kairos Pro builds custom AI assistants around your business documents and agreed ways of working.
Discuss your businessWhere it helps
Is this the right place to start?
For customer service teams answering recurring questions, operations teams searching through procedures, and colleagues drafting routine responses. The strongest starting point is a clear set of questions with reliable source information.
Customer response drafting
Use the relevant enquiry and approved business information to prepare a reply. Staff review the answer, resolve exceptions and decide what is sent.
Summaries and handovers
Turn long threads or documents into a concise summary with next actions. Keep the original source available and separate stated facts from uncertain interpretations.
In practice
A clear job. A useful result.
Illustrative example
A colleague asks how to handle a particular customer request. The assistant finds the relevant internal guidance, summarises the next steps and links to the source. If the guidance is missing, it asks for help instead of inventing a policy.
What we check first
An assistant cannot make unreliable source material reliable. We design for uncertainty, appropriate access and human review. Important decisions and sensitive actions stay with an authorised person. Model and hosting choices depend on the information involved and the agreed budget.
Implementation
From first conversation to everyday use.
- 01
Define the job
Choose who will use the assistant, the questions it should handle and the actions it must never take.
- 02
Prepare the knowledge
Review source quality, permissions and ownership. Outdated or conflicting information needs attention before it becomes an answer.
- 03
Evaluate realistic questions
Test answer accuracy, missing information, restricted content and misleading requests using representative examples.
- 04
Introduce and maintain
Roll out to a defined group, explain review responsibilities and agree how knowledge and performance will be kept up to date.
Questions
What to know before you start.
Is this the same as a general chatbot?
A business assistant is scoped to a particular job, a defined set of sources and user permissions. It can support staff internally as well as help prepare customer responses.
Can it use private documents?
Only where access and processing arrangements are agreed. We review who may see which information and avoid giving an assistant broader access than its task requires.
What happens when it does not know?
The intended behaviour is to identify the gap, request clarification or route the question to a person. Testing includes questions that the source material cannot answer.
Next step
Tell us where work gets stuck.
Bring one recurring problem and the names of the tools involved. We can use that to explore a practical starting point and the scope of a first build.
Discuss your business